Workforce Ready

A program designed to address the challenges of a multigenerational workforce, equipping individuals with essential skills like communication, emotional intelligence, self-leadership, and professionalism to thrive in their roles and contribute to a cohesive, high-performing team culture.

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Independent, trustworthy, and professional

In today’s fast-paced and dynamic workplace, success requires more than just technical know-how. It demands a blend of emotional intelligence, self-awareness, and the ability to navigate complex interpersonal dynamics. Our Workforce Ready program, is designed specifically for frontline employees, from new graduates to seasoned staff, to equip them with the foundational skills they need to thrive in their careers and contribute meaningfully to their organizations.

Why this program?

Research shows that many young professionals and frontline employees face challenges that go beyond their technical skills. Employers frequently cite gaps in soft skills such as communication, teamwork, and problem-solving. On top of this, young employees often struggle with understanding and integrating into organizational cultures, managing their time and workload effectively, and building strong professional relationships. We address these critical areas by providing a comprehensive program that equips participants with the tools they need to succeed in today’s workplace.

What we cover

Do you know who you are?

Understanding and working with your values.

Summary:

This module helps participants identify and align their personal and professional values, acting as a compass for decision-making and behaviour. By understanding both their own and others' values, participants will make more informed decisions that align with their life, career, and work, leading to increased job satisfaction and alignment with organisational goals.

Why It Matters:

When participants are unclear or misaligned with their values, they often feel disconnected and lack direction in their roles, which can lead to disengagement and turnover. By clarifying and aligning values, this module helps create more motivated, committed employees who are better equipped to contribute positively to the organisation.

Content:

Understanding your own values (how you see the world)
Understanding others' values (how others see you)
Developing professional values
Making life, career, and work decisions based on values

What do people think of you?

Developing your Emotional Intelligence (EI).

Summary:

Participants will develop their emotional intelligence by enhancing self-awareness, self-regulation, motivation, empathy, and social skills. This module covers reflection, understanding empathy, differentiating between identity and reputation, and developing personal accountability, which are all crucial for professional and personal growth.

Why It Matters:

Low emotional intelligence can lead to poor conflict resolution, low empathy, and stress, impacting team dynamics and customer interactions. Improving EI helps participants manage their emotions better, build stronger relationships, and navigate workplace challenges with resilience, contributing to a healthier, more productive work environment.

Content:

Developing the ability to reflect
Understanding empathy and other people’s perspectives
Self-awareness, self-regulation, motivation, empathy, and social skills
Identity vs. reputation

Are you a grown-up?

Developing personal accountability.

Summary:

This module focuses on fostering independence, proactivity, and accountability by teaching goal setting, time management, and self-motivation. Participants will learn to develop good work habits and maintain their well-being, which are critical for professional success.

Why It Matters:

Many participants struggle with taking initiative and relying too much on supervisors, which can slow down processes and affect productivity. This module empowers participants to take ownership of their roles, become more self-sufficient, and contribute more effectively to the team and organisation.

Content:

Goal setting
Managing time, priorities, and energy
Developing good work habits
Self-motivation and creating an environment for success
Eating, sleeping, and looking after yourself

Do you play nicely with others?

Teamwork and collaboration.

Summary:

This module teaches participants how to be effective team members, build trust, and manage differences within a team. By understanding team dynamics and playing various roles, participants will enhance their ability to contribute positively to group efforts and work more cohesively with others.

Why It Matters:

Effective teamwork and collaboration are essential for modern workplaces, where productivity and satisfaction depend on how well individuals work together. This module equips participants with the skills to improve team dynamics, reduce conflict, and foster a more supportive and collaborative environment.

Content:

Being a good team member
Developing trust and relationships
Managing differences in opinions and values
Understanding team dynamics
Playing different roles within the team
Giving and receiving feedback.

Finding your voice under pressure

Conflict and difficult conversations.

Summary:

Participants will learn strategies to manage conflict and engage in difficult conversations with confidence. This module covers key techniques for focusing on the issue, not the person, setting boundaries, and handling disputes effectively when they arise.

Why It Matters:

Conflict is a natural part of any workplace, and how it's managed can significantly impact team dynamics and individual performance. By mastering conflict resolution and difficult conversations, participants can turn potentially negative situations into opportunities for growth and improved collaboration.

Content:

Playing the game, not the player
Structuring difficult conversations
Managing boundaries
Managing conflict when it arises

How do you want to be seen and heard?

Professionalism and workplace etiquette.

Summary:

This module teaches participants about workplace norms, effective communication, and how to present themselves professionally. Participants will learn to balance assertiveness with respect, enhancing their credibility and career advancement prospects.

Why It Matters:

Misunderstandings around professional behaviour and workplace etiquette can lead to issues in team dynamics and individual performance. By mastering these skills, participants can better navigate their work environment, foster respect, and contribute positively to a professional culture.

Content:

Effective communication
Meeting and workplace etiquette
Presenting and articulating yourself
Dress and bearing
Being assertive without being aggressive

Are you fit for purpose?

Developing the rigth attitudes and mindsets.

Summary:

This module helps participants cultivate a growth mindset, resilience, and the ability to adapt to an ever-changing environment. They will learn strategies for positive reframing and overcoming setbacks, essential for personal and professional growth.

Why It Matters:

A fixed mindset and fear of stepping out of comfort zones can limit professional growth. By developing a growth mindset and resilience, participants will be better equipped to tackle challenges, view them as opportunities, and maintain a positive approach in their careers.

Content:

Developing a mindset for success
Growth mindset
Resilience, circle of control, and influence
How we learn and grow
Working in an ever-changing environment
Positive reframing and strategies to handle setbacks

The secret ingredient to success

Effective communication and listening skills.

Summary:

This module focuses on mastering core communication skills, including active listening, paraphrasing, and non-verbal communication. Participants will learn how to ask insightful questions and improve their one-on-one interactions, which are foundational for effective leadership and team dynamics.

Why It Matters:

Poor communication is a common issue that affects team effectiveness and customer interactions. Enhancing these skills enables participants to communicate more clearly, resolve conflicts, and foster a more collaborative work environment.

Content:

Mastering core 1:1 communication skills
Active listening, paraphrasing, and summarising
Asking good questions
Non-verbal communication

You can’t win alone.

Creating a tribe of success around you.

Summary:

Participants will learn to build and leverage a supportive network of champions, mentors, and peers who can guide, motivate, and hold them accountable throughout their professional journey.

Why It Matters:

A strong support network is essential for sustained success, yet many participants feel isolated or unsupported. This module emphasises the value of having champions, mentors, and peers who can provide guidance, encouragement, and constructive feedback.

Content:

Knowing your champions
Knowing your mentors and coaches
Knowing your cheerleaders
A friend to call on

What’s happening under the hood?

Self-care and stress management.

Summary:

Participants will learn practical strategies for self-care and stress management, including mindfulness, time management, and maintaining work-life balance. This module aims to help participants sustain their energy, manage stress, and prevent burnout, which are essential for long-term professional success.

Why It Matters:

Stress and burnout are common challenges that impact productivity, job satisfaction, and overall well-being. By prioritising self-care and learning to manage stress effectively, participants can maintain high performance and contribute more positively to their teams and organisations.

Content:

Stress management techniques
Mindfulness and relaxation strategies
Maintaining work-life balance
Time management and prioritisation

Show me the money

Financial literacy.

Summary:

This module equips participants with fundamental financial literacy skills to manage their personal and professional finances effectively. Participants will gain a clear understanding of key financial concepts, including reading a pay packet, understanding tax and KiwiSaver, and managing credit and debt. They will also learn about ACC, insurance, and the importance of saving, empowering them to make informed financial decisions.

Why It Matters:

Financial literacy is essential for personal stability and well-being, yet many individuals enter the workforce with limited knowledge in this area. Understanding finances not only reduces stress and confusion but also enables participants to plan for their future, handle unexpected expenses, and feel more secure in their professional lives.

Content:

How to read and understand a pay packet
Basics of tax: what it is, how it works, and KiwiSaver contributions
ACC: what it covers and why it matters
Insurance and wills: what they are and why they’re important
Simple saving strategies: building a financial safety net
Understanding credit and debt: making informed borrowing decisions

Being a citizen of a bigger world

Cultural awareness and Inclusivity.

Summary:

This module fosters an understanding of diverse workplace environments and the importance of inclusivity. Participants will learn how their behaviours impact colleagues from different backgrounds and how to navigate cultural differences respectfully and effectively.

Why It Matters:

Workplaces are becoming increasingly diverse, and the ability to navigate cultural differences is crucial for maintaining positive interactions and a cohesive team environment. By enhancing cultural awareness, participants can reduce misunderstandings, build stronger connections, and contribute to a more inclusive workplace culture.

Content: